Business Assistance Facility

Business leadership and company continuity:
Covid 19

A leadership playbook from Korn Ferry: leading through crisis and beyond: https://focus.kornferry.com/leading-through-crisis-and-beyond/
A way forward for small businesses: https://hbr.org/2020/04/a-way-forward-for-small-businesses
BDO on 'A return to work in the new normal': https://www.bdo.com/insights/business-financial-advisory/insurance-risk-recovery/a-return-to-work-in-the-new-normal
Business continuity check-list: https://try.andonix.com/continuity-coronavirus
COVID-19 business continuity plan: Five ways to reshape: https://www.ey.com/en_sg/transactions/companies-can-reshape-results-and-plan-for-covid-19-recovery

COVID-19 Leadership Guide: https://www.kornferry.com/content/dam/kornferry/special-project-images/coronavirus/docs/KF_Leadership_Playbook_Global_FINAL.pdf
COVID-19: Which critical choices should businesses make next?: https://www.ey.com/en_gl/long-term-value/covid-19-critical-choices-businesses-should-make

UNDDR's Covid-19 planning tool for SMEs: https://app.box.com/s/0etgm9tj7ddukqnpmf3to87no7ws7kdw and
UNDDR's Online training course on building business resilience in the face of COVID-19 for small and medium enterprises: https://courses.adpc.net/courses/course-v1:UNDRR+COVID19SBCR+2020/about
Deloitte's guidance on business resilience: https://www2.deloitte.com/global/en/pages/about-deloitte/topics/combating-covid-19-with-resilience.html
Enterprise resilience: https://www.ey.com/en_gl/covid-19/enterprise-resiliency-nine-areas-of-focus-for-covid-19-crisis-management
EY's resilience diagnostic tool: https://www.ey.com/en_gl/covid-19/enterprise-resiliency-nine-areas-of-focus-for-covid-19-crisis-management
EY's 'How do CFOs reshape today to reinvent their tomorrow?': https://www.ey.com/en_gl/covid-19/how-do-cfos-reshape-today-to-reinvent-their-tomorrow
Guide to Business Resilience (app): https://www.preparecenter.org/activity/atlas-ready-business/
IFC tip sheet on company leadership and crisis response: https://www.ifc.org/wps/wcm/connect/topics_ext_content/ifc_external_corporate_site/ifc+cg/resources/guidelines_reviews+and+case+studies/tip+sheet+for+company+leadership+on+crisis+response+-+facing+the+covid-19+pandemic
ILO's Interventions to support enterprises during the COVID-19 pandemic and recovery: https://www.ilo.org/empent/areas/covid-19/WCMS_741870/lang--en/index.htm
ILO's Practical Guide on Teleworking during the COVID-19 pandemic and beyond: https://www.ilo.org/travail/whatwedo/publications/WCMS_751232/lang--en/index.htm

ILO's six-step COVID-19 business continuity plan: https://www.ilo.org/actemp/publications/WCMS_740375/lang--en/index.htm
Manual to Land -- building resilience in a crisis: https://www.inclusivebusiness.net/sites/default/files/2020-07/Manual%20to%20Land_July%208.pdf
PwC's COVID-19 navigator: https://www.pwc.com/us/en/library/covid-19/response-navigator.html
Beyond COVID-19: Five key strategic priorities for a post-crisis world: https://www.pwc.com/gx/en/financial-services/assets/pdf/pwc-beyond-covid-19.pdf
Rapid Crisis Response Checklist (from Boston Consulting Group): https://bcg01.egnyte.com/dl/q2jvgqEENN/
Singapore's Guide on Business Continuity Planning: https://www.enterprisesg.gov.sg/-/media/esg/files/covid-19/guide-on-business-continuity-planning-for-covid-edition-3-15-april-2020final.pdf?la=en
The essence of resilient leadership: Business recovery from Covid-19: https://www2.deloitte.com/content/dam/Deloitte/global/Documents/About-Deloitte/COVID-19/gx-essence-of-resilient-leadership-the-business-recovery-from-covid-19.pdf

UNDDR's COVID-19 Small Business Continuity and Recovery Planning Toolkit: https://www.undrr.org/publication/covid-19-small-business-continuity-and-recovery-planning-toolkit
IFC's Tip Sheet for Company Leadership on Crisis Response: Facing the COVID-19 Pandemic: https://www.ifc.org/wps/wcm/connect/topics_ext_content/ifc_external_corporate_site/ifc+cg/resources/guidelines_reviews+and+case+studies/tip+sheet+for+company+leadership+on+crisis+response+-+facing+the+covid-19+pandemic

ISO's standard for business continuity management systems (ISO 22301:2019): https://www.iso.org/standard/75106.html

Protecting employees and suppliers:
Covid 19

ADB's Protecting the Safety and Well-Being of Workers and Communities from COVID-19: https://www.adb.org/sites/default/files/publication/614811/safety-well-being-workers-communities-covid-19.pdf
Challenges and Recommendations for Workplaces Open during the Pandemic: https://www.verite.org/workplaces-open-during-pandemic/

COVID-19 guidance for employers (from CDC): https://assets.cdcgroup.com/wp-content/uploads/2020/03/14182319/CDC_COVID-19-Guidance-for-Employers.pdf
COVID-19: How firms can protect their workforce, operations and values: https://www.ey.com/en_gl/workforce/covid-19-how-firms-can-protect-their-workforce-operations-and-values

Guide to local production (how to make hand sanitiser): https://www.who.int/gpsc/5may/Guide_to_Local_Production.pdf
Hygiene resources: http://support.skillscommons.org/showcases/open-courseware/covid-19/hygiene/
IFC tipsheet on supporting workers during Covid-19: https://www.ifc.org/wps/wcm/connect/topics_ext_content/ifc_external_corporate_site/sustainability-at-ifc/publications/publications_tipsheet_covid-19_supportingworkers
ILO's Covid-19 and the world of work: https://www.ilo.org/global/topics/coronavirus/lang--en/index.htm
ILO's employer’s guide on managing your workplace during COVID-19: https://www.ilo.org/actemp/publications/WCMS_740212/lang--en/index.htm
ILO standards and COVID-19: https://www.ilo.org/global/standards/WCMS_739937/lang--en/index.htm
Infection control: http://support.skillscommons.org/showcases/open-courseware/covid-19/infection-control/
Managing supply chain risk and disruption: https://www2.deloitte.com/global/en/pages/risk/articles/covid-19-managing-supply-chain-risk-and-disruption.html
Returning to the workplace during COVID-19: labour and workforce considerations: https://www.cdcgroup.com/wp-content/uploads/2020/06/Returning-to-the-workplace-labour-considerations.pdf
Returning to the workplace during COVID-19: occupational health and safety considerations: https://www.cdcgroup.com/wp-content/uploads/2020/06/Returning-to-the-workplace-health-and-safety-considerations.pdf
Ten considerations to support your workforce https://www.mercer.com/content/dam/mercer/attachments/private/gl-2020-mercer-covid-19-ten-considerations-to-support-your-workforce-new.pdf
Work reimagined: https://www.ey.com/en_gl/workforce/work-reimagined-a-two-geared-approach-to-reopening-and-transform
Workplace safety resources: http://support.skillscommons.org/showcases/open-courseware/covid-19/safety/

Serving customers and clients:
Covid 19

Future Consumer Index: How COVID-19 is changing consumer behaviors: https://www.ey.com/en_gl/consumer-products-retail/how-covid-19-could-change-consumer-behavior
Future Consumer Index: How to serve the 'Anxious Consumer' after COVID-19: https://www.ey.com/en_gl/consumer-products-retail/how-to-serve-the-anxious-consumer-after-covid-19

How changing customer behavior should change your growth strategy: https://www.ey.com/en_gl/consumer-products-retail/changing-customer-behavior-growth-strategy
How brands can adapt to changing consumer behaviour amid Covid-19: https://www.forbes.com/sites/daveknox/2020/04/17/how-brands-can-adapt-to-changing-consumer-behavior-amid-covid-19/#4cf9b1bf5947
How do you create customer intimacy without proximity?: https://www.ey.com/en_gl/consulting/how-do-you-create-customer-intimacy-without-proximity

Consumer sentiment evolves at the next 'normal' approaches: https://www.mckinsey.com/business-functions/marketing-and-sales/our-insights/a-global-view-of-how-consumer-behavior-is-changing-amid-covid-19
Protecting customers during COVID-19 (from CDC): https://www.cdcgroup.com/en/news-insight/insight/articles/guidance-on-protecting-customers-during-covid-19/
Tips for engaging with customers during disruption: https://www.facebook.com/business/boost/engage-with-customers-disruption
What Customers Need to Hear from You During the COVID Crisis: https://hbswk.hbs.edu/item/what-customers-need-to-hear-from-you-during-the-covid-crisis
How to sell your services during the pandemic: https://www.gosite.com/blog/how-to-sell-your-services-during-covid-19

Finance and cash flows:
Covid 19

Guidelines for better purchasing practices amidst the coronavirus crisis and recovery: https://betterbuying.org/wp-content/uploads/2020/04/Better-Buying-Special-Report-COVID-19-Guidance-for-Brands-and-Retailers.pdf

Managing cash flow during a period of crisis: https://www2.deloitte.com/global/en/pages/about-deloitte/articles/managing-cash-flow-during-period-of-crisis.html
How to handle a financial close remotely: https://www.ey.com/en_us/private-client-audit-experience/how-to-handle-a-private-company-financial-close-remotely
What to cut and how to cut in the midst of a crisis: https://www.kornferry.com/content/dam/kornferry/special-project-images/coronavirus/docs/COVID_WHAT-HOW-TO-CUT.pdf

Impact of Covid-19 on agricultural (including fisheries and forestry) sector, food and beverage producers:
Covid 19

https://www2.deloitte.com/global/en/pages/about-deloitte/articles/covid-19/covid-19--impact-on-food---beverage-consumer-products-companies.html
https://www.pwc.com/sg/en/publications/assets/impact-covid-19-on-asean-fnb-industry.pdf
ADB's 'Food Security in Asia and the Pacific Amid the COVID-19 Pandemic': https://www.adb.org/sites/default/files/publication/611671/adb-brief-139-food-security-asia-pacific-covid-19.pdf

COVID-19 in the Coffee Sector: Challenges for Workers and Farmers: https://www.verite.org/covid-19-in-the-coffee-sector/
Considerations for Fruit and Vegetable Growers Related to Coronavirus & COVID-19: https://blog.uvm.edu/cwcallah/2020/03/18/considerations-for-fruit-and-vegetable-growers-related-to-coronavirus-covid-19/
FAO on sustainable crop production and COVID-19: http://www.fao.org/documents/card/en/c/ca8807en

FAO on COVID-19 and smallholder producers’ access to markets: http://www.fao.org/documents/card/en/c/ca8657en
FAO on urban food systems and the role of cities and local governments in responding to Covid-19: http://www.fao.org/documents/card/en/c/ca8600en

FAO on COVID-19 and the risk to food supply chains: How to respond?: http://www.fao.org/documents/card/en/c/ca8388en

FAO on agri-food markets and trade policy in the time of COVID-19: http://www.fao.org/documents/card/en/c/ca8446en

FAO on responding to the impact ofhttps://clubhouse.io/enterprise/ the COVID-19 outbreak on food value chains through efficient logistics: http://www.fao.org/documents/card/en/c/ca8466en

FAO on how COVID-19 is affecting fisheries and aquaculture food systems: http://www.fao.org/documents/card/en/c/ca8637en

FAO on mitigating the impacts of COVID-19 on the livestock sector: http://www.fao.org/documents/card/en/c/ca8799en
FAO on adjusting business models to sustain agri-food enterprises during COVID-19: http://www.fao.org/documents/card/en/c/ca8996en

FAO on the impacts of COVID-19 on the forest sector: How to respond?: http://www.fao.org/documents/card/en/c/ca8844en

Guidelines for Fair-trade organisations: https://images.fairtrade.net/COVID-19-guidelines-for-Fairtrade-organisations.pdf

Impact of Covid-19 on the garment industry:
Covid 19

The supply chain ripple effect: How COVID-19 is affecting garment workers and factories in Asia and the Pacific: https://www.ilo.org/wcmsp5/groups/public/---asia/---ro-bangkok/documents/briefingnote/wcms_758626.pdf
What next for Asian garment production after COVID-19? The perspectives of industry stakeholders: https://www.ilo.org/wcmsp5/groups/public/---asia/---ro-bangkok/---sro-bangkok/documents/publication/wcms_755630.pdf
ILO's 'call to action' for the garment sector: https://www.ilo.org/wcmsp5/groups/public/---ed_dialogue/---dialogue/documents/statement/wcms_742371.pdf and https://www.ilo.org/global/topics/coronavirus/sectoral/WCMS_742343/lang--en/index.htm
List of buyers and organisations endorsing the 'call to action': https://www.ilo.org/global/topics/coronavirus/sectoral/WCMS_744285/lang--en/index.htm

Impact of Covid-19 on food production and grocery retailing:
Covid 19

https://www2.deloitte.com/global/en/pages/about-deloitte/articles/covid-19/understanding-covid-19-s-impact-on-grocery---food-retailers.html
https://agfundernews.com/southeast-asia-turns-to-home-cooking-and-health-foods-presenting-opportunity-for-agrifood-innovators.html
Covid-19 and food safety:guidance for food businesses: https://apps.who.int/iris/bitstream/handle/10665/331705/WHO-2019-nCoV-Food_Safety-2020.1-eng.pdf
Google's guidance for retail stores: https://support.google.com/business/answer/9813437
Google's guidance for food-related businesses: https://support.google.com/business/answer/9805441

Impact of Covid-19 on travel and tourism:
Covid 19

Reviving Tourism amid the COVID-19 Pandemic (ADB Brief): https://www.adb.org/sites/default/files/publication/633726/reviving-tourism-amid-covid-19-pandemic.pdf
The Impact of COVID-19 on Tourism Enterprises in the Lao People’s Democratic Republic: An Initial Assessment (ADB, June 2020):

https://www.adb.org/publications/assessment-impact-covid-19-tourism-lao-pdr
Google's guidance for hotels: https://support.google.com/business/answer/9877111
OECD's tourism policy responses: https://read.oecd-ilibrary.org/view/?ref=124_124984-7uf8nm95se&Title=Covid-19:%20Tourism%20Policy%20Responses
UNWTO's global guidelines to restart tourism: https://webunwto.s3.eu-west-1.amazonaws.com/s3fs-public/2020-05/UNWTO-Global-Guidelines-to-Restart-Tourism.pdf
UNWTO's Tourism Recovery Tracker: https://www.unwto.org/unwto-tourism-recovery-tracker

Alice's guidelines on re-opening hotels: https://www.aliceplatform.com/blog and https://www.aliceplatform.com/blog/delivering-a-contactless-guest-experience-how-to-prove-your-hotel-is-prepared
WTTC's world protocols for safe travel: https://wttc.org/COVID-19/Safe-Travels-Global-Protocols-Stamp
WTTC's recovery scenarios for 2020 and economic impact from COVID-19: https://wttc.org/Research/Economic-Impact/Recovery-Scenarios-2020-Economic-Impact-from-COVID-19
https://www2.deloitte.com/content/dam/Deloitte/global/Documents/About-Deloitte/COVID-19/gx-covid-the-world-remade-covid-19-travel-hospitality-senarios.pdf
https://www.mekongtourism.org/coronavirus-update/
https://www.unwto.org/tourism-covid-19
https://reopening.travel/reopening/

Impact of Covid-19 on trade and transportation:
Covid 19

https://unctad.org/en/pages/PublicationWebflyer.aspx?publicationid=2713
Trade recovery insights portal: https://public.tableau.com/profile/the.boston.consulting.group#!/vizhome/BCGsTravelRecoveryInsightsPortal/PortalHome?publish=yes

Covid-19 and gender in business:
Covid 19

Supporting SMEs to Ensure the Economic COVID-19 Recovery is Gender-Responsive and Inclusive: https://asiapacific.unwomen.org/en/digital-library/publications/2020/04/guidance-note-for-action-supporting-smes-to-ensure-the-economic-covid-19-recovery
Gender-Sensitive Private Sector Response to COVID-19 for Accelerated and Inclusive Economic Recovery: https://asiapacific.unwomen.org/en/digital-library/publications/2020/04/guidance-for-action-gender-sensitive-private-sector-response-to-covid-19
Women as a Force for Accelerated and Inclusive Economic Recovery Post-COVID-19 in Asia-Pacific: https://asiapacific.unwomen.org/en/digital-library/publications/2020/03/wea-post-covid-19-in-asia-pacific

Master list of COVID-19 free software tools and resources:
Covid 19

https://almanac.io/articles/14939/master-list-of-covid-19-free-software-tools-resources
https://almanac.io/articles/10783/covid-19-company-playbook

Technology solutions:
Covid 19

List of software and other offerings currently available to help your business during Covid-19: https://techagainstcoronavirus.com
Supporting MSMEs' Digitalization Amid COVID-19: https://www.apec.org/Publications/2020/07/Supporting-MSMEs-Digitalization-Amid-COVID-19

Accounting and business planning software:
Covid 19

Airtable (shared spreadsheet and database): https://airtable.com
Beanworks (accounts payable software): https://go.beanworks.com/offer/
Chili Piper (automated scheduling): https://www.chilipiper.com
Float (cash flow forecasting and scenario planning): https://floatapp.com/global/
Kiu: https://www.kiuglobal.com
OkiOki (automated finance platform): https://www.okioki.be
Paymo (task management and invoicing): https://www.paymoapp.com
Teamleader (customer management, project management and invoicing for SMEs): https://www.teamleader.eu
Tillypay (online payments using a weblink): https://www.tillypay.com
Toco (automated finance platform for SMEs): https://www.toco.eu/en/

Communications and connectivity platforms:
Covid 19 platform

8X8 (cloud communications platform): https://www.8x8.com

Airtable (document sharing): https://airtable.com
Around (video conferencing): https://www.around.co
Atlassian (various software for remote team working): https://www.atlassian.com
AWS Amazon Chime (online communications system): https://aws.amazon.com/chime
Bitrix24 (communications platform): https://www.bitrix24.com
Bloomfire (documentation sharing): https://bloomfire.com
BlueJeans (video conferencing): https://www.bluejeans.com
Cisco Webex (video conferencing): https://www.webex.com
ClickMeeting (online communication platform): https://clickmeeting.com
CloudApp (sharing voice and video): https://www.getcloudapp.com
Daily.co (video conferencing): https://www.daily.co
Dialpad (online communication platform): https://www.dialpad.com
Discord: (video conferencing and communications): https://discord.com
Dynamic Signal (documentation sharing): https://dev.dynamicsignal.com
Flock (team messaging): https://flock.com
Fuze (cloud communications for enterprises): https://www.fuze.com
Go Brunch (webinars): https://gobrunch.com
Google meet (video conferencing): https://meet.google.com
Guild (messaging app for business): https://guild.co
Hypersay (video presentations): https://hypersay.com
Jami (online communication): https://jami.net
Commute (video messaging): https://www.kommute.com
Lark (online team collaboration platform): https://www.larksuite.com
Lifesize (video conferencing): https://www.lifesize.com
Livestorm (video conferencing): https://livestorm.co
LogMeIn (remote access to computers): https://www.logmein.com
Loom (video conferencing): https://www.loom.com
Mattermost (secure messaging for businesses): https://mattermost.com
Miro (virtual collaborative whiteboard): https://miro.com
Mo (team building): https://www.mo.work
Moqups (team collaboration): https://moqups.com
Notion (team collaboration): https://www.notion.so
Owl (video conferencing): https://www.owllabs.com/meeting-owl
Pexip (video conferencing): https://www.pexip.com
Planable (social media collaboration software): https://planable.io
Pragli (virtual office): https://pragli.com
Pronto (online communication platform): https://pronto.io
Quip (online collaboration platform): https://quip.com
Remo (video conferencing): https://remo.co
RemoteHQ (online collaboration platform): https://www.remotehq.com
Skype (video conferencing): https://www.skype.com
Slido (virtual presentation platform): https://www.sli.do
SoapBox (online management of teams): https://soapboxhq.com
So Team (online management platform): https://so.team
Sococo (online workplace): https://www.sococo.com
Spatial (virtual office): https://www.vspatial.com
Star Leaf (video conferencing): https://starleaf.com
Tandem (virtual office): https://tandem.chat
Tech Smith (sharing voice and video): https://www.techsmith.com
TeemyCo (virtual office): https://teemyco.com
Trello (communication platform): https://trello.com
Troop Messenger (communication platform): https://www.troopmessenger.com
Uber Conference (video conferencing): https://www.uberconference.com
VooV Meeting (video conferencing): https://voovmeeting.com
Whereby (online communication platform): https://whereby.com
Workfront (online work / project management platform): https://www.workfront.com
Workplace (team collaboration and communication): https://www.workplace.com
Yac (online communication platform): https://www.yac.com
Zoom (video conferencing): https://zoom.us

Human resources, project management and productivity:
Covid 19

Asana (virtual work management platform): https://asana.com
Basecamp: (remote working platform): https://basecamp.com
Challenge Rocket (online recruitment platform): https://challengerocket.com
Clockwise (productivity): https://www.getclockwise.com
Clubhouse (project management): https://clubhouse.io/enterprise/
Harvest (software for tracking productivity): https://www.getharvest.com
Hive (project management): https://hive.com
iFlow (online work monitoring platform): https://iflow.ro
Instructure (employee development platform): https://www.instructure.com
Kanban Zone (productivity platform): https://kanbanzone.com
Krisp (productivity platform): https://krisp.ai/blog/category/productivity/
LeaveBoard (HR software for small businesses): https://leaveboard.com
Mixmax (productivity platform): https://mixmax.com
Monday (productivity platform): https://monday.com
Monitask (employee monitoring): https://www.monitask.com/en
Nifty (project management): https://niftypm.com
Offerd (online interviewing platform): https://www.getofferd.io
Paymo (project management): https://www.paymoapp.com/
Podio (project management platform): https://podio.com
Process Street (process and checklist management): https://www.process.st
Shiftbase (employee scheduling and tracking platform): https://www.shiftbase.com
Slack (project management platform): https://slack.com
Smartsheet (project management): https://www.smartsheet.com
TalentLyft (online recruitment platform): https://www.talentlyft.com
Taskade (project management): https://www.taskade.com
TimeBack (time-task-employee management app): https://timeback.io
TMetric (time tracking platform): https://tmetric.com
ToDoist (organizer): https://todoist.com
Toggl (free time tracking): https://toggl.com
Unito (project management): https://unito.io
Woven (productivity): https://woven.com

Security and storage:
Covid 19

AnyDesk (remote access to computers): https://anydesk.com
Dropbox (shared files and database): https://www.dropbox.com
Slab (sharing documentation): https://slab.com
Slack (team collaboration): https://slack.com

Others:
Covid 19

Anchor (software to make podcasts): https://anchor.fm
ClickUp (productivity platform): https://clickup.com
DataTab (statistical analysis platform): https://datatab.net
Delve (online qualitative analysis tool): https://delvetool.com
Edit (online design platform): https://edit.org
Google My Business: https://www.google.com/business/ and https://smallbusiness.withgoogle.com/offers/#!/
Google My Business for hotels: https://support.google.com/business/answer/9177814
G Suite (Google's collection of productivity apps), available in Italian, Spanish, French, German, Russian, Chinese, Korean, Thai, Indonesian, and Vietnamese): https://cloud.google.com/blog/products/g-suite/helping-businesses-and-schools-stay-connected-in-response-to-coronavirus
Hercules (translation project management): https://translationpm.com
MemoQ (management system for translation work): https://www.memoq.com
Netsuite (Oracle) (unified business management suite of software): https://www.netsuite.com
Responster (online survey platform): https://www.responster.com
UseMe (platform for companies to hire freelancers): https://useme.com
Viima (innovation platform): https://www.viima.com
XTRF (online translation management platform): https://www.xtrf.eu

E-signature software:
Covid 19

DocuSign: https://go.docusign.com
DocSketch: https://info.gartnerdigitalmarkets.com
EverSign: https://eversign.com
FormStack: https://www.formstack.com
Lightico: https://info.lightico.com
PandaDoc: https://www.pandadoc.com
Signable: https://www.signable.co.uk
SignEasy: https://signeasy.com
SignNow: https://www.signnow.com
SignRequest: https://signrequest.com
Skribble: https://www.skribble.com
SutiSign: https://www.sutisoft.com

Miscellaneous:
Covid 19

APEC and The Asia Foundation on 'COVID-19, 4IR and the Future of Work': https://www.apec.org/Publications/2020/06/COVID-19-4IR-and-the-Future-of-Work
Enabling Environment for Sustainable Enterprises and the Post- COVID-19 Rapid Response (ILO policy brief, June 2020): https://www.ilo.org/wcmsp5/groups/public/---ed_emp/---emp_ent/documents/publication/wcms_750320.pdf
World Bank summary on 'Lao PDR in the time of Covid-19': http://pubdocs.worldbank.org/en/795311589971908248/Lao-LEM-Main-Findings-Final-20-May-2020.pdf
The Economic Impact of the COVID-19 Outbreak on Developing Asia (ADB): https://www.adb.org/publications/economic-impact-covid19-developing-asia

Business practices in the future: https://www.ey.com/en_gl/covid-19/will-you-define-the-new-normal-or-watch-it-unfold and https://www.pwc.com/sg/en/publications/a-resilient-tomorrow-covid-19-response-and-transformation.html
Changing food consumer habits in Southeast Asia: https://agfundernews.com/southeast-asia-turns-to-home-cooking-and-health-foods-presenting-opportunity-for-agrifood-innovators.html
Covid-19: implications for business (McKinsey): https://www.mckinsey.com/business-functions/risk/our-insights/covid-19-implications-for-business#
Covid-19 resources for inclusive businesses: https://www.inclusivebusiness.net/ib-today/covid-19
EY's report on Megatrends 2020 and beyond: https://assets.ey.com/content/dam/ey-sites/ey-com/en_gl/topics/megatrends/ey-megatrends-2020.pdf
Google's guidance on avoiding COVID-19 online security risks: https://www.blog.google/technology/safety-security/helping-you-avoid-covid-19-security-risks/

Google's general guidance for businesses: https://support.google.com/business/answer/9773423
How can you reframe your future during the chaos of today? : https://www.ey.com/en_gl/covid-19/how-can-you-reframe-your-…EY3hFM2dobG80OEx5cWRLUUFNbW81aDc3SmowNDFwZWxVT0hHSDZnIn0%3D
How Chinese companies have responded to Covid-19: https://hbr.org/2020/03/how-chinese-companies-have-responded-to-coronavirus
How to go about pivoting your business model: https://www.millersocent.org/wp-content/uploads/2020/04/GSBI-Biz-Model-Pivot-.pdf
ILO Rapid Diagnostics for Assessing the Country Level Impact of COVID-19 on the Economy and Labour Market - Guidelines: https://www.ilo.org/emppolicy/pubs/WCMS_743644/lang--en/index.htm
ILO's review of Lao policy responses to Covid-19: https://www.ilo.org/global/topics/coronavirus/country-responses/lang--en/index.htm#LA
ITC's 'Covid-19: The Great Lockdown and its Impact on Small Business': https://www.intracen.org/uploadedFiles/intracenorg/Content/Publications/ITCSMECO2020.pdf
From perfume to hand sanitiser, TVs to face masks: how companies are changing track to fight Covid-19:

https://www.weforum.org/agenda/2020/03/from-perfume-to-hand-sanitiser-tvs-to-face-masks-how-companies-are-changing-track-to-fight-covid-19/
Leading businesses through the COVID-19 crisis First learnings from Hong Kong, Italy and Singapore: https://www.adlittle.com/en/COVID19_CEOFirstLearnings
Navigating COVID-19 in Asia and the Pacific (ADB): https://www.adb.org/sites/default/files/publication/633861/navigating-covid-19-asia-pacific.pdf
Private sector development and Covid-19: https://www.enterprise-development.org/private-sector-development-and-covid-19/
The One Good Thing Caused by COVID-19: Innovation: https://hbswk.hbs.edu/item/the-one-good-thing-caused-by-covid-19-innovation

Why transformation is essential to a COVID-19 recovery: https://www.ey.com/en_gl/covid-19/why-transformation-is-essent…DNxMXJTWU13XC9aRm5lUVlxaHJtanpudTJNK1Z2bDNJcnp0WTEzeXRKIn0%3D

Useful websites to refer to:
Covid 19

ADB: https://www.adb.org/what-we-do/covid19-coronavirus
Connecting Business Initiative: https://www.connectingbusiness.org/novel-coronavirus-2019
Consumers International: https://www.consumersinternational.org/what-we-do/covid-19/
Covid-19 Innovation Hub: https://www.covid19innovationhub.org
FAO: http://www.fao.org/2019-ncov/en/
GFSI and COVID-19: https://mygfsi.com
Govt. of Laos Covid-19 website: https://www.covid19.gov.la/index.php
IATA: https://www.iata.org/en/programs/covid-19-resources-guidelines/
ICAO airport status: https://www.icao.int/safety/Pages/COVID-19-Airport-Status.aspx
ILO -- Covid-19 and the world of work: https://www.ilo.org/global/topics/coronavirus/lang--en/index.htm
ITC: http://www.intracen.org/covid19/
Ministry of Health: https://moh.gov.la
OECD: http://www.oecd.org/coronavirus/en/
PwC: https://www.pwc.com/gx/en/issues/crisis-solutions/covid-19.html
Standards and Trade Development Facility: https://www.standardsfacility.org/stdf-partnership-updates-covid-19
UN in Laos: http://www.la.one.un.org/covid-19
UNESCAP: https://www.unescap.org/covid19
UNWTO (world tourism organisation): https://www.unwto.org/tourism-covid-19
USAID: https://www.usaid.gov/coronavirus/pse-for-covid-19-response
World Customs Organisation: http://www.wcoomd.org/en/topics/facilitation/activities-and-programmes/natural-disaster/coronavirus.aspx
WHO: https://www.who.int/emergencies/diseases/novel-coronavirus-2019
World Bank: https://www.worldbank.org/en/who-we-are/news/coronavirus-covid19
WTO: https://www.wto.org/english/tratop_e/covid19_e/covid19_e.htm

COVID-19 Briefing Notes:
Covid 19

BAF II's Covid-19 briefing note 1: Having a strategic plan (LAO version) ( ENG version)
BAF II's Covid-19 briefing note 2: Business survival and continuity (LAO version) (ENG version)
BAF II's Covid-19 briefing note 3: Protecting employees and suppliers (LAO version) (ENG version)
BAF II's Covid-19 briefing note 4: Caring for your customers and clients (LAO version) (ENG version)
BAF II's Covid-19 briefing note 5: Financial planning (LAO version) (ENG version)
BAF II's Covid-19 briefing note 6: Coming back stronger (LAO version) (ENG version)

E-Newsletters
Newsletter news

April 2022 Issue
BAF II E-Newsletter (LAO Version)
BAF II E-Newsletter (ENG Version)

January 2022 Issue
BAF II E-Newsletter (LAO Version)
BAF II E-Newsletter (ENG Version)

August 2021 Issue
BAF II E-Newsletter (LAO Version)
BAF II E-Newsletter (ENG Version)

May 2021 Issue
BAF II E-Newsletter (LAO Version)
BAF II E-Newsletter (ENG Version)

November 2020 Issue
E-Newsletter (ENG Version)
E-Newsletter (Lao Version)

BAF Clients Case Studies
Case studies news

Handee Company Limited (LAO Version) (ENG Version)
57bytes Company Limites (LAO Version) (ENG Version)

LOCA Company Limited (LOCA LAOS) (LAO Version) (ENG Version)
Diep Vu Company Limited (LAO Version) (ENG Version)

Champahom Company (LAO Version) (ENG Version)
Her Works (LAO Version) (ENG Version)

The case of 'tokyobike' and unified commerce: https://www.shopify.com/blog/unified-commerce

International directory of BDS providers (with reviews):
Business development services (BDS)

https://clutch.co

Search engine of freelance service providers for business:
Business development services (BDS)

https://www.fiverr.com

Survey Monkey Enterprise (a survey platform):
Business development services (BDS)

https://www.surveymonkey.com/mp/enterprise/

International standards and certifications:
Business development services (BDS)

ACT (Organic Agriculture Certification Thailand): http://actorganic-cert.or.th
Alliance for Water Stewardship: https://a4ws.org/the-aws-standard-2-0/
Aquaculture Stewardship Council: https://www.asc-aqua.org
ASEAN Standard for Organic Agriculture (ASOA): https://www.asean.org/wp-content/uploads/images/Community/AEC/AMAF/OtherDocuments/ASEAN%20STANDARD%20FOR%20ORGANIC%20AGRICULTURE%20(ASOA).pdf
Asia Regional Organic Standard (AROS): http://www.fao.org/3/an765e/an765e00.pdf
B-Corporation (social and environmental performance): https://bcorporation.net/certification
Better Buying: https://betterbuying.org
BGCI (Botanic Gardens Conservation International): https://www.bgci.org
Biosphere Responsible Tourism: https://www.biospheretourism.com/en/biosphere-certification/83
BRCGS (food safety): https://www.brcgs.com
Business Social Compliance Initiative (code of conduct): https://www.amfori.org/content/amfori-bsci-platform
Canadian Organic Standards: https://www.cog.ca/home/resources/standard-guide/?platform=hootsuite and https://ioas.org/services/organic-agriculture/canada-organic-regime/
Carbon Neutral: https://carbonneutral.com
Certified Naturally Grown: http://www.naturallygrown.org
China organic rules: https://www.organicexport.info/china.html
EnPlus (wood pellets): https://www.enplus-pellets.eu/en-in/certifications-en-in/producer-en-in.html
Ethical Tea Partnership: http://www.ethicalteapartnership.org
Ethical Trade and Responsible Sourcing (BRCGS): https://www.brcgs.com/brcgs/ethical-trade-and-responsible-sourcing/core-standard/
Ethical Trading Initiative: https://www.ethicaltrade.org
EU FLEGT: http://www.euflegt.efi.int/home
EU FLEGT in Laos: https://www.flegtlaos.com
EU FLEGT Voluntary Partnerships Agreement (in Lao): http://www.vpaunpacked.org/documents/10180/410553/Lao-VPAUN-June2017/6a9cf950-f8ec-ea90-2108-726ce3e453e0
EU organic legislation and regulations: https://ec.europa.eu/info/food-farming-fisheries/farming/organic-farming/legislation_en and https://www.ifoam.bio/en/organic-regulations/list-eu-organic-regulations and https://ioas.org/services/organic-agriculture/european-recognition-programme/
EU organic regulation change (from January 2021): https://www.ifoam-eu.org/en/organic-regulations/new-eu-organic-regulation-what-will-change
EU regulation 2018/848 on organic production and labelling of organic products (valid from 1 January 2021): https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=uriserv:OJ.L_.2018.150.01.0001.01.ENG&toc=OJ:L:2018:150:TOC
EU-wide list of accreditation bodies in member countries: https://ec.europa.eu/futurium/en/system/files/ged/list_of_eidas_accredited_cabs-2019-0823.pdf
EU Timber Regulation: http://www.euflegt.efi.int/eutr
Fair for Life: http://www.fairforlife.org
Fair Wild: https://www.fairwild.org
Fairtrade (non-USA): http://www.fairtrade.net
Fairtrade for contract production: https://www.fairtrade.net/standard/cp
Fairtrade for small-scale producers: https://www.fairtrade.net/standard/spo
Fairtrade for hired labour: https://www.fairtrade.net/standard/hl
Fairtrade for textiles: https://www.fairtrade.net/standard/textile
Fairtrade USA: http://www.fairtradecertified.org
Fair Wear: https://www.fairwear.org
Florverde Sustainable Flowers: https://florverde.org
Forest Stewardship Council (FSC): https://fsc.org/en
Forest Stewardship Council Chain of Custody (COC): https://fsc.org/en/page/chain-custody-certification
Forest Stewardship Council Forest Management Certification: https://fsc.org/en/page/forest-management-certification
France organic rules: https://www.organicexport.info/france.html
FSSC 22000 (food safety): https://www.fssc22000.com and http://isoupdate.com/standards/fssc-22000/ and https://en.wikipedia.org/wiki/Global_Food_Safety_Initiative
Garment and textile standards and certification: https://www.textilestandards.com
GFSI (Global Food Safety Initiative for the Improvement of Food Safety Management Systems): http://isoupdate.com/standards/gfsi/

International quality standards and certification bodies and companies:
Business development services (BDS)

Abcert: https://www.abcert.de/en/
Agrizert: https://www.agrizert.de
APMG International: https://apmg-international.com
Asian EcoTourism (for GSTC training and certification): https://www.asianecotourism.org/gstc-training
Aspirata: http://aspirata.co.za
AsureQuality: http://www.asurequality.com
BSI: http://www.bsigroup.com
Bureau Veritas: http://group.bureauveritas.com / www.bvqi.fr
China Quality Certification Centre: https://www.cqc.com.cn
Common Objective (garments sector): https://www.commonobjective.co/#eff
Control Union: http://certifications.controlunion.com/en
CQC (China Quality Certification Centre): https://www.cqc.com.cn/www/english/
CQM (China Quality Mark Centre): http://www.cqm.com.cn/english/
EarthCheck: https://earthcheck.org/products-services/certification/benchmarking-and-certification
Ecocert: https://www.ecocert-imo.ch/
Eurofins: http://www.eurofins.com
Flocert: http://www.flocert.net
GFA: www.gfa-cert.com
Green Destinations: https://greendestinations.org/awards-certification/
IFOAM: https://www.ifoam.bio
International Federation of Organic Agriculture Movements (IFOAM): https://www.ifoam.bio
Institute of Global Certification (South Korea): https://www.igcert.org
JICQA (Japan): https://www.jicqa.co.jp/en/
Jlag: http://jlageurope.com
Kiwa: https://www.kiwa.com/en/
Lacon Institut: https://www.lacon-institut.com/en/
Lean Six Sigma Institute: https://www.leansixsigmainstitute.org
Merieux Nutrisciences: https://www.merieuxnutrisciences.com
NSF Certification: https://www.nsf.org
Qima: https://www.qima.com
Quality Assurance International: https://www.qai-inc.com/index.php
SAI Global: https://www.saiglobal.com
SAP Certification: https://www.sap.com/training-certification/certificate.html
SCS Global Services: https://www.scsglobalservices.com
Sedex: https://www.sedexglobal.com
SGS: http://www.sgs.co.th / www.sgs.com / www.sgs.ch
Social Accountability International (SAI): https://sa-intl.org
Toklai Tea Research Association: https://www.tocklai.org
TrainingAid (tourism and travel sector): https://www.trainingaid.org
Travellife: https://www.travelife.info/index_new.php?menu=certification&lang=en
TUV Nord: https://www.tuv-nord.com
TUV Sud: https://www.tuvsud.com/en-in
Verite: https://www.verite.org
Verra: https://verra.org/verra-standards-and-programs/
Vireo (environmental): https://www.vireosrl.it/en
Certification bodies registered in Thailand: https://www.tisi.go.th/onsc-cb-units-branch/en
Certification bodies registered in Vietnam: http://www.boa.gov.vn/en/tim-kiem-chung-nhan

National accreditation bodies (typically responsible for determining the technical competence of organisations offering testing, calibration and certification services):
Business development services (BDS)

Asia Pacific Accreditation Cooperation: https://www.apac-accreditation.org
Australia and New Zealand (joint): https://www.jas-anz.org
Austria: https://www.bmdw.gv.at
Belgium: https://economie.fgov.be/belac
Cambodia: http://www.mih.gov.kh and https://www.iso.org/member/537437.html
Canada: https://www.scc.ca
China: https://www.cnas.org.cn/english/
Europe: https://european-accreditation.org
France: https://www.cofrac.fr
Germany: https://www.dakks.de
Hong Kong: https://www.itc.gov.hk/en/quality/hkas/index.html
India: https://www.qcin.org and http://nabcb.qci.org.in
Indonesia: http://kan.or.id
Ireland: https://www.inab.ie
Italy: https://www.accredia.it
Japan: https://www.jab.or.jp
Malaysia: http://www.jsm.gov.my
Netherlands: https://www.rva.nl
Philippines: https://www.dti.gov.ph/pab/
Russia: https://en.fsa.gov.ru
Singapore: https://www.sac-accreditation.gov.sg
South Korea: https://www.kab.or.kr/English/kab/kab_greeting.html
Sweden: https://www.swedac.se
Switzerland: https://www.sas.admin.ch/sas/en/home.html
Taiwan: https://www.taftw.org.tw
Thailand: https://www.tisi.go.th/home/en
UK: https://www.ukas.com
USA: https://anab.ansi.org
USA (international): https://www.iasonline.org
Vietnam: http://www.boa.gov.vn/en and (STAMEQ) https://tcvn.gov.vn
Global (IAF): https://www.iaf.nu

List of accreditation bodies, by country: https://www.iaf.nu//articles/IAF_MEMBERS_SIGNATORIES/4
List of national standards bodies, by country: https://www.iso.org/members.html

World Intellectual Property Organisation (WIPO):
Business development services (BDS)

https://www.wipo.int/portal/en/
Dispute resolution: https://www.wipo.int/amc/en/
Domain names: https://www.wipo.int/amc/en/domains/
Geographical indications: https://www.wipo.int/lisbon/en/
Industrial design: https://www.wipo.int/hague/en/
Patents: https://www.wipo.int/pct/en/
Trademarks: https://www.wipo.int/madrid/en/
WIPO's IP Portal: https://ipportal.wipo.int

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