Business leadership and company continuity:
Covid 19
UNDDR's Covid-19 planning tool for SMEs: and
UNDDR's Online training course on building business resilience in the face of COVID-19 for small and medium enterprises:
Deloitte's guidance on business resilience:
Enterprise resilience:
EY's resilience diagnostic tool:
EY's 'How do CFOs reshape today to reinvent their tomorrow?':
Guide to Business Resilience (app):
IFC tip sheet on company leadership and crisis response:
ILO's Interventions to support enterprises during the COVID-19 pandemic and recovery:
ILO's Practical Guide on Teleworking during the COVID-19 pandemic and beyond:
ILO's six-step COVID-19 business continuity plan:
Manual to Land -- building resilience in a crisis:
PwC's COVID-19 navigator:
Beyond COVID-19: Five key strategic priorities for a post-crisis world:
Rapid Crisis Response Checklist (from Boston Consulting Group):
Singapore's Guide on Business Continuity Planning:
The essence of resilient leadership: Business recovery from Covid-19:
ISO's standard for business continuity management systems (ISO 22301:2019):

Protecting employees and suppliers:
Covid 19
ADB's Protecting the Safety and Well-Being of Workers and Communities from COVID-19:
Challenges and Recommendations for Workplaces Open during the Pandemic:
Guide to local production (how to make hand sanitiser):
Hygiene resources:
IFC tipsheet on supporting workers during Covid-19:
ILO's Covid-19 and the world of work:
ILO's employer’s guide on managing your workplace during COVID-19:
ILO standards and COVID-19:
Infection control:
Managing supply chain risk and disruption:
Returning to the workplace during COVID-19: labour and workforce considerations:
Returning to the workplace during COVID-19: occupational health and safety considerations:
Ten considerations to support your workforce
Work reimagined:
Workplace safety resources:

Serving customers and clients:
Covid 19
Future Consumer Index: How COVID-19 is changing consumer behaviors:
Future Consumer Index: How to serve the 'Anxious Consumer' after COVID-19:

Finance and cash flows:
Covid 19
Guidelines for better purchasing practices amidst the coronavirus crisis and recovery: 

Impact of Covid-19 on agricultural (including fisheries and forestry) sector, food and beverage producers:
Covid 19
COVID-19 in the Coffee Sector: Challenges for Workers and Farmers:
Considerations for Fruit and Vegetable Growers Related to Coronavirus & COVID-19:
FAO on sustainable crop production and COVID-19:
FAO on COVID-19 and smallholder producers’ access to markets:
FAO on urban food systems and the role of cities and local governments in responding to Covid-19: 
FAO on COVID-19 and the risk to food supply chains: How to respond?:
FAO on agri-food markets and trade policy in the time of COVID-19:
FAO on responding to the impact of the COVID-19 outbreak on food value chains through efficient logistics:
FAO on how COVID-19 is affecting fisheries and aquaculture food systems:
FAO on mitigating the impacts of COVID-19 on the livestock sector:
FAO on adjusting business models to sustain agri-food enterprises during COVID-19:
FAO on the impacts of COVID-19 on the forest sector: How to respond?:

Impact of Covid-19 on the garment industry:
Covid 19
The supply chain ripple effect: How COVID-19 is affecting garment workers and factories in Asia and the Pacific:
What next for Asian garment production after COVID-19? The perspectives of industry stakeholders:
ILO's 'call to action' for the garment sector: and
List of buyers and organisations endorsing the 'call to action':

Impact of Covid-19 on food production and grocery retailing:
Covid 19
Impact of Covid-19 on travel and tourism:
Covid 19
Reviving Tourism amid the COVID-19 Pandemic (ADB Brief):
The Impact of COVID-19 on Tourism Enterprises in the Lao People’s Democratic Republic: An Initial Assessment (ADB, June 2020):

Impact of Covid-19 on trade and transportation:
Covid 19
Covid-19 and gender in business:
Covid 19
Supporting SMEs to Ensure the Economic COVID-19 Recovery is Gender-Responsive and Inclusive:
Gender-Sensitive Private Sector Response to COVID-19 for Accelerated and Inclusive Economic Recovery:
Women as a Force for Accelerated and Inclusive Economic Recovery Post-COVID-19 in Asia-Pacific:

Master list of COVID-19 free software tools and resources:
Covid 19
Technology solutions:
Covid 19
List of software and other offerings currently available to help your business during Covid-19:
Supporting MSMEs' Digitalization Amid COVID-19:

Accounting and business planning software:
Covid 19
Airtable (shared spreadsheet and database):
Beanworks (accounts payable software):
Chili Piper (automated scheduling):
Float (cash flow forecasting and scenario planning):
OkiOki (automated finance platform):
Paymo (task management and invoicing):
Teamleader (customer management, project management and invoicing for SMEs):
Tillypay (online payments using a weblink):
Toco (automated finance platform for SMEs):

Communications and connectivity platforms:
Covid 19  platform
8X8 (cloud communications platform):

Airtable (document sharing):
Around (video conferencing):
Atlassian (various software for remote team working):
AWS Amazon Chime (online communications system):
Bitrix24 (communications platform):
Bloomfire (documentation sharing):
BlueJeans (video conferencing):
Cisco Webex (video conferencing):
ClickMeeting (online communication platform):
CloudApp (sharing voice and video): (video conferencing):
Dialpad (online communication platform):
Discord: (video conferencing and communications):
Dynamic Signal (documentation sharing):
Flock (team messaging):
Fuze (cloud communications for enterprises):
Go Brunch (webinars):
Google meet (video conferencing):
Guild (messaging app for business):
Hypersay (video presentations):
Jami (online communication):
Commute (video messaging):
Lark (online team collaboration platform):
Lifesize (video conferencing):
Livestorm (video conferencing):
LogMeIn (remote access to computers):
Loom (video conferencing):
Mattermost (secure messaging for businesses):
Miro (virtual collaborative whiteboard):
Mo (team building):
Moqups (team collaboration):
Notion (team collaboration):
Owl (video conferencing):
Pexip (video conferencing):
Planable (social media collaboration software):
Pragli (virtual office):
Pronto (online communication platform):
Quip (online collaboration platform):
Remo (video conferencing):
RemoteHQ (online collaboration platform):
Skype (video conferencing):
Slido (virtual presentation platform):
SoapBox (online management of teams):
So Team (online management platform):
Sococo (online workplace):
Spatial (virtual office):
Star Leaf (video conferencing):
Tandem (virtual office):
Tech Smith (sharing voice and video):
TeemyCo (virtual office):
Trello (communication platform):
Troop Messenger (communication platform):
Uber Conference (video conferencing):
VooV Meeting (video conferencing):
Whereby (online communication platform):
Workfront (online work / project management platform):
Workplace (team collaboration and communication):
Yac (online communication platform):
Zoom (video conferencing):

Human resources, project management and productivity:
Covid 19
Asana (virtual work management platform):
Basecamp: (remote working platform):
Challenge Rocket (online recruitment platform):
Clockwise (productivity):
Clubhouse (project management):
Harvest (software for tracking productivity):
Hive (project management):
iFlow (online work monitoring platform):
Instructure (employee development platform):
Kanban Zone (productivity platform):
Krisp (productivity platform):
LeaveBoard (HR software for small businesses):
Mixmax (productivity platform):
Monday (productivity platform):
Monitask (employee monitoring):
Nifty (project management):
Offerd (online interviewing platform):
Paymo (project management):
Podio (project management platform):
Process Street (process and checklist management):
Shiftbase (employee scheduling and tracking platform):
Slack (project management platform):
Smartsheet (project management):
TalentLyft (online recruitment platform):
Taskade (project management):
TimeBack (time-task-employee management app):
TMetric (time tracking platform):
ToDoist (organizer):
Toggl (free time tracking):
Unito (project management):
Woven (productivity):

Security and storage:
Covid 19
AnyDesk (remote access to computers):
Dropbox (shared files and database):
Slab (sharing documentation):
Slack (team collaboration):

Covid 19
Anchor (software to make podcasts):
ClickUp (productivity platform):
DataTab (statistical analysis platform):
Delve (online qualitative analysis tool):
Edit (online design platform):
Google My Business: and!/
Google My Business for hotels:
G Suite (Google's collection of productivity apps), available in Italian, Spanish, French, German, Russian, Chinese, Korean, Thai, Indonesian, and Vietnamese):
Hercules (translation project management):
MemoQ (management system for translation work):
Netsuite (Oracle) (unified business management suite of software):
Responster (online survey platform):
UseMe (platform for companies to hire freelancers):
Viima (innovation platform):
XTRF (online translation management platform):

E-signature software:
Covid 19
Covid 19
APEC and The Asia Foundation on 'COVID-19, 4IR and the Future of Work':
Enabling Environment for Sustainable Enterprises and the Post- COVID-19 Rapid Response (ILO policy brief, June 2020):
World Bank summary on 'Lao PDR in the time of Covid-19':
The Economic Impact of the COVID-19 Outbreak on Developing Asia (ADB):
Business practices in the future: and
Changing food consumer habits in Southeast Asia:
Covid-19: implications for business (McKinsey):
Covid-19 resources for inclusive businesses:
EY's report on Megatrends 2020 and beyond:
Google's guidance on avoiding COVID-19 online security risks:
Google's general guidance for businesses:
How can you reframe your future during the chaos of today? :…EY3hFM2dobG80OEx5cWRLUUFNbW81aDc3SmowNDFwZWxVT0hHSDZnIn0%3D
How Chinese companies have responded to Covid-19:
How to go about pivoting your business model:
ILO Rapid Diagnostics for Assessing the Country Level Impact of COVID-19 on the Economy and Labour Market - Guidelines:
ILO's review of Lao policy responses to Covid-19:
ITC's 'Covid-19: The Great Lockdown and its Impact on Small Business':
From perfume to hand sanitiser, TVs to face masks: how companies are changing track to fight Covid-19:

Useful websites to refer to:
Covid 19
Connecting Business Initiative:
Consumers International:
Covid-19 Innovation Hub:
GFSI and COVID-19:
Govt. of Laos Covid-19 website:
ICAO airport status:
ILO -- Covid-19 and the world of work:
Ministry of Health:
Standards and Trade Development Facility:
UN in Laos:
UNWTO (world tourism organisation):
World Customs Organisation:
World Bank:

COVID-19 Briefing Notes:
Covid 19
  1. BAF II's Covid-19 briefing note 1: Having a strategic plan (LAO version)  ( ENG version)
  2. BAF II's Covid-19 briefing note 2: Business survival and continuity (LAO version)  (ENG version)
  3. BAF II's Covid-19 briefing note 3: Protecting employees and suppliers (LAO version)   (ENG version)
  4. BAF II's Covid-19 briefing note 4: Caring for your customers and clients (LAO version)   (ENG version)
  5. BAF II's Covid-19 briefing note 5: Financial planning (LAO version)  (ENG version)
  6. BAF II's Covid-19 briefing note 6: Coming back stronger  (LAO version)  (ENG version)

Newsletter  news
BAF Clients Case Studies
Case studies  news
Handee Company Limited (LAO Version) (ENG Version)
57bytes Company Limites (LAO Version) (ENG Version)

LOCA Company Limited (LOCA LAOS) (LAO Version) (ENG Version)
Diep Vu Company Limited (LAO Version) (ENG Version)

Champahom Company (LAO Version) (ENG Version)
Her Works (LAO Version) (ENG Version)

The case of 'tokyobike' and unified commerce:

International directory of BDS providers (with reviews):
Business development services (BDS)
Search engine of freelance service providers for business:
Business development services (BDS)
Survey Monkey Enterprise (a survey platform):
Business development services (BDS)
International standards and certifications:
Business development services (BDS)
ACT (Organic Agriculture Certification Thailand):
Alliance for Water Stewardship:
Aquaculture Stewardship Council:
ASEAN Standard for Organic Agriculture (ASOA):
Asia Regional Organic Standard (AROS):
B-Corporation (social and environmental performance):
Better Buying:
BGCI (Botanic Gardens Conservation International):
Biosphere Responsible Tourism:
BRCGS (food safety):
Business Social Compliance Initiative (code of conduct):
Canadian Organic Standards: and
Carbon Neutral:
Certified Naturally Grown:
China organic rules:
EnPlus (wood pellets):
Ethical Tea Partnership:
Ethical Trade and Responsible Sourcing (BRCGS):
Ethical Trading Initiative:
EU FLEGT in Laos:
EU FLEGT Voluntary Partnerships Agreement (in Lao):
EU organic legislation and regulations: and and
EU organic regulation change (from January 2021):
EU regulation 2018/848 on organic production and labelling of organic products (valid from 1 January 2021):
EU-wide list of accreditation bodies in member countries:
EU Timber Regulation:
Fair for Life:
Fair Wild:
Fairtrade (non-USA):
Fairtrade for contract production:
Fairtrade for small-scale producers:
Fairtrade for hired labour:
Fairtrade for textiles:
Fairtrade USA:
Fair Wear:
Florverde Sustainable Flowers:
Forest Stewardship Council (FSC):
Forest Stewardship Council Chain of Custody (COC):
Forest Stewardship Council Forest Management Certification:
France organic rules:
FSSC 22000 (food safety): and and
Garment and textile standards and certification:
GFSI (Global Food Safety Initiative for the Improvement of Food Safety Management Systems):
Global Coffee Platform (code of conduct):
Global Compact:
Global Food Safety Initiative:
Global GAP:
Global GAP Aquaculture:
Global Organic Textile Standards (GOTS):
Global Sustainable Tourism Council (GSTC):
Gluten Free Certification Organization:
Gluten Free Certification (BRCGS):
GMP+ certification: and
Green Globe (for tourism):
Green Key (for tourism):
GRI Standards:
Humane Certified:
ICO (International Coffee Organisation):
India organic rules:
International Butterfly Breeders Association:
International Federation of Organic Agriculture Movements (IFOAM):
International Financial Reporting Standards (IFRS):
International Financial Reporting Standards for SMEs:
International Labour Standards (ILO):
International Tropical Timber Organisation:
IOAS (International Organic Accreditation Service):
(ISC)² (cyber-security):
ISCC, ISSC EU and ISCC+ (sustainability):
ISO9001: and
ISO10001 (quality management and customer satisfaction):
ISO14001: and
ISO14004: (environmental management system):
ISO17021 (requirements for certification bodies): and
ISO20400 (sustainable procurement):
ISO22000: and
ISO22301 (business continuity):
ISO22483 (tourism and related services):
ISO26000: and
ISO27001: and
ISO37001 (anti-bribery management systems):
ISO44001 (collaborative business relationships):
ISO45001: and
ISO56000 (innovation management):
Japan organic rules:
Korean agri-food standards:
Korea organic rules:
Laos Organic:
Natrue (International Natural and Organic Cosmetics Association):
Netherlands organic rules:
Non-GMO Project:
OHSAS 18001:
PCI Security Standards:
Peta-approved Vegan:
Planet Proof:
Plant-based Global Standard (BRCGS):
Primus GFS (food safety):
Primus Standard GMP and GAP:
Programme for the Endorsement of Forest Certification:
Rainforest Alliance:
Recycled Claim Standard:
Responsible Jewellery Council:
Roundtable on Sustainable Biomaterials (RSB):
Sedex Members Ethical Trade Audits (SMETA):
Soil Association certification:
Soil Association standards for food and drink:
Soil Association organic certification for fashion and textiles:
Soil Association certification for forestry:
SQF (Safe Quality Food): and
Sustainability Accounting Standards Board:
Sustainable Biomass Program (wood pellets and woodchips):
Sustainable Forest Initiative (SFI):
Sustainable Green Printing Partnership:
Sustainable Travel and Tourism Initiative:
Sustainably Grown:
Thailand's Organic Agriculture Certification (ACT):
Triple Bottom Line (TBL):
USA organic rules:
UTZ (now part of Rainforest Alliance):
World Coffee Research:
World Fair Trade Organisation (WFTO):
World Travel and Tourism Council:
World Responsible Accredited Production (WRAP):

International Guide to Fair Trade Labels (2020 edition):
Fair World Project:

International quality standards and certification bodies and companies:
Business development services (BDS)
APMG International:
Asian EcoTourism (for GSTC training and certification):
Bureau Veritas: /
China Quality Certification Centre:
Common Objective (garments sector):
Control Union:
CQC (China Quality Certification Centre):
CQM (China Quality Mark Centre):
Green Destinations:
International Federation of Organic Agriculture Movements (IFOAM):
Institute of Global Certification (South Korea):
JICQA (Japan):
Lacon Institut:
Lean Six Sigma Institute:
Merieux Nutrisciences:
NSF Certification:
Quality Assurance International:
SAI Global:
SAP Certification:
SCS Global Services:
SGS: / /
Social Accountability International (SAI):
Toklai Tea Research Association:
TrainingAid (tourism and travel sector):
TUV Nord:
TUV Sud:
Vireo (environmental):
Certification bodies registered in Thailand:
Certification bodies registered in Vietnam:

National accreditation bodies (typically responsible for determining the technical competence of organisations offering testing, calibration and certification services):
Business development services (BDS)
Asia Pacific Accreditation Cooperation:
Australia and New Zealand (joint):
Cambodia: and
Hong Kong:
India: and
South Korea:
USA (international):
Vietnam: and (STAMEQ)
Global (IAF):

List of accreditation bodies, by country:
List of national standards bodies, by country:

World Intellectual Property Organisation (WIPO):
Business development services (BDS)
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