Other Resources

Case studies
The case of 'tokyobike' and unified commerce: https://www.shopify.com/blog/unified-commerce

Issues relating to Business Development Services (BDS)
International directory of BDS providers (with reviews):
https://clutch.co

Search engine of freelance service providers for business:
https://www.fiverr.com

Survey Monkey Enterprise (a survey platform):
https://www.surveymonkey.com/mp/enterprise/

International standards and certifications:
ACT (Organic Agriculture Certification Thailand): http://actorganic-cert.or.th
Alliance for Water Stewardship: https://a4ws.org/the-aws-standard-2-0/
Aquaculture Stewardship Council: https://www.asc-aqua.org
B-Corporation (social and environmental performance): https://bcorporation.net/certification
BGCI (Botanic Gardens Conservation International): https://www.bgci.org
Biosphere Responsible Tourism: https://www.biospheretourism.com/en/biosphere-certification/83
Business Social Compliance Initiative (code of conduct): https://www.amfori.org/content/amfori-bsci-platform
China organic rules: https://www.organicexport.info/china.html
EnPlus (wood pellets): https://www.enplus-pellets.eu/en-in/certifications-en-in/producer-en-in.html
Ethical Tea Partnership: http://www.ethicalteapartnership.org
Ethical Trading Initiative: https://www.ethicaltrade.org
EU FLEGT: http://www.euflegt.efi.int/home
EU FLEGT in Laos: https://www.flegtlaos.com
EU FLEGT Voluntary Partnerships Agreement (in Lao): http://www.vpaunpacked.org/documents/10180/410553/Lao-VPAUN-June2017/6a9cf950-f8ec-ea90-2108-726ce3e453e0
EU organic regulations: https://www.ifoam.bio/en/organic-regulations/list-eu-organic-regulations
EU organic regulation change (from January 2021): https://www.ifoam-eu.org/en/organic-regulations/new-eu-organic-regulation-what-will-change
EU regulation 2018/848 on organic production and labelling of organic products (valid from 1 January 2021): https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=uriserv:OJ.L_.2018.150.01.0001.01.ENG&toc=OJ:L:2018:150:TOC
EU-wide list of accreditation bodies in member countries: https://ec.europa.eu/futurium/en/system/files/ged/list_of_eidas_accredited_cabs-2019-0823.pdf
EU Timber Regulation: http://www.euflegt.efi.int/eutr
Fair for Life: http://www.fairforlife.org
Fair Wild: https://www.fairwild.org
Fairtrade (non-USA): http://www.fairtrade.net
Fairtrade for contract production: https://www.fairtrade.net/standard/cp
Fairtrade for small-scale producers: https://www.fairtrade.net/standard/spo
Fairtrade for hired labour: https://www.fairtrade.net/standard/hl
Fairtrade for textiles: https://www.fairtrade.net/standard/textile
Fairtrade USA: http://www.fairtradecertified.org
Florverde Sustainable Flowers: https://florverde.org
Forest Stewardship Council: https://fsc.org/en
Forest Stewardship Council Chain of Custody (COC): https://fsc.org/en/page/chain-custody-certification
Forest Stewardship Council Forest Management Certification: https://fsc.org/en/page/forest-management-certification
France organic rules: https://www.organicexport.info/france.html
FSSC 22000: https://www.fssc22000.com
Garment and textile standards and certification: https://www.textilestandards.com
Global Coffee Platform (code of conduct): https://www.globalcoffeeplatform.org/latest/2015/new-4c-code-of-conduct
Global Compact: https://www.unglobalcompact.org
Global Food Safety Initiative: https://mygfsi.com/how-to-implement/certification/
Global GAP: https://www.globalgap.org/uk_en/
Global GAP Aquaculture: https://www.aquaculturealliance.org/
Global Organic Textile Standard: https://www.global-standard.org/certification.html
Global Sustainable Tourism Council (GSTC): https://www.gstcouncil.org
Gluten Free Certification Organization: https://gfco.org
GMP+ certification: https://www.gmpplus.org/en
Green Globe (for tourism): https://greenglobe.com/green-globe-certification/
Green Key (for tourism): https://www.greenkey.global
GRI Standards: https://www.globalreporting.org/standards
Humane Certified: https://certifiedhumane.org
ICO (International Coffee Organisation): http://www.ico.org
India organic rules: https://www.organicexport.info/india.html
International Federation of Organic Agriculture Movements (IFOAM): https://www.ifoam.bio
ISO: http://www.iso.org
ISO:9001: https://www.iso.org/standard/62085.html
ISO14001: https://www.iso.org/iso-14001-environmental-management.html
ISO22000: https://www.iso.org/iso-22000-food-safety-management.html
ISO26000: https://www.iso.org/iso-26000-social-responsibility.html
ISO27001: https://www.iso.org/isoiec-27001-information-security.html
ISO50001: https://www.iso.org/iso-50001-energy-management.html
Japan organic rules: https://www.organicexport.info/japan.html
Korean agri-food standards: http://www.naqs.go.kr/eng/contents/contents.do?menuId=MN10420
Korea organic rules: https://www.organicexport.info/korea.html
Kosher: http://www.ok.org
Netherlands organic rules: https://www.organicexport.info/netherlands.html
Oeko-Tex: https://www.oeko-tex.com/en/
PEFC: https://www.pefc.org
Planet Proof: https://www.planetproof-international.eu/527/home.html
Programme for the Endorsement of Forest Certification: https://www.pefc.org
Rainforest Alliance: http://www.rainforest-alliance.org
Recycled Claim Standard: https://certifications.controlunion.com/en/certification-programs/certification-programs/rcs-100-recycled-claim-standard
Responsible Jewellery Council: https://www.responsiblejewellery.com/rjc-certification/
Roundtable on Sustainable Biomaterials (RSB): https://rsb.org/news-innovation/certification-news/
SA8000: http://www.sa-intl.org/index.cfm?fuseaction=Page.ViewPage&pageId=1689
Soil Association certification: https://www.soilassociation.org/certification/
Soil Association standards for food and drink: https://www.soilassociation.org/our-standards/read-our-organic-standards/
Soil Association organic certification for fashion and textiles: https://www.soilassociation.org/certification/fashion-textiles/
Soil Association certification for forestry: https://www.soilassociation.org/certification/forestry/about-our-certification-services/forest-management-fm/
Sustainability Accounting Standards Board: https://www.sasb.org
Sustainable Biomass Program (wood pellets and woodchips): https://sbp-cert.org
Sustainable Travel and Tourism Initiative: https://www.wttc.org/priorities/sustainable-growth/sustainable-travel-tourism-partners/
Sustainably Grown: https://www.scsglobalservices.com/services/sustainably-grown-certification
USA organic rules: https://www.organicexport.info/usa.html
UTZ (part of Rainforest Alliance): https://utz.org
World Travel and Tourism Council: https://wttc.org

International quality standards and certification bodies and companies:
Abcert: https://www.abcert.de/en/
APMG International: https://apmg-international.com
Asian EcoTourism (for GSTC training and certification): https://www.asianecotourism.org/gstc-training
BSI: http://www.bsigroup.com
Bureau Veritas: http://group.bureauveritas.com / www.bvqi.fr
Control Union: http://certifications.controlunion.com/en
EarthCheck: https://earthcheck.org/products-services/certification/benchmarking-and-certification
Ecocert: https://www.ecocert-imo.ch/
Eurofins: http://www.eurofins.com
Flocert: http://www.flocert.net
GFA: www.gfa-cert.com
Green Destinations: https://greendestinations.org/awards-certification/
Jlag: http://jlageurope.com
Kiwa: https://www.kiwa.com/en/
Lacon Institut: https://www.lacon-institut.com/en/
Lean Six Sigma Institute: https://www.leansixsigmainstitute.org
SAP Certification: https://www.sap.com/training-certification/certificate.html
Sedex: https://www.sedexglobal.com
SGS: http://www.sgs.co.th / www.sgs.com / www.sgs.ch
Toklai Tea Research Association: https://www.tocklai.org
TrainingAid (tourism and travel sector): https://www.trainingaid.org
Travellife: https://www.travelife.info/index_new.php?menu=certification&lang=en
Vireo (environmental): https://www.vireosrl.it/en

Information on organic standards for various export markets: https://www.organicexport.info/about.html
A good primer on BDS for inclusive businesses: http://www.inclusivebusiness.net/sites/default/files/wp/Inclusive-Business-Development-Services-Series-from-The-Practitioner-Hub.pdf
DCED's Guiding Principles on BDS: http://www.enterprise-development.org/dced-guidance/business-development-services-dced-guiding-principles
BDS sector analysis: http://www.bibalex.org/Search4Dev/files/371995/209966.pdf

Resources provided by Skills Commons (
https://www.skillscommons.org):
Browse all by topic / industry: https://www.skillscommons.org/browse?type=industry
Browse accommodation and food services topics: https://www.skillscommons.org/discover?query=industry%3A+%22Accommodation+and+Food+Services%22
Browse educational services topics: https://www.skillscommons.org/discover?query=industry%3A+%22Educational+Services%22
Browse management of companies and enterprises topics: https://www.skillscommons.org/discover?query=industry%3A+%22Management+of+Companies+and+Enterprises%22
Browse wholesale trading topics: https://www.skillscommons.org/discover?query=industry%3A+%22Wholesale+Trade%22

Also, check out the links to a wide range of technology-driven software, apps and e-platforms designed for businesses, available on our Covid-19 resources page.

Issues relating to Private Sector Development (PSD)
Publications and PSD websites:
BEAM Evidence Review: https://beamexchange.org/resources/1226/
Financial service providers: https://nexusfordevelopment.org/lift/finance-solutions-map/
Lao garment sector case study: https://www.wto.org/english/res_e/booksp_e/casestudies_e/case22_e.htm
BEAM Exchange: https://beamexchange.org
Donor Committee for Enterprise Development: http://www.enterprise-development.org

The ILO on:
Women's entrepreneurship development: https://www.ilo.org/wcmsp5/groups/public/@ed_emp/@emp_ent/@ifp_seed/documents/publication/wcms_175471.pdf
Entrepreneurship and SME management training: https://www.ilo.org/wcmsp5/groups/public/@ed_emp/@emp_ent/@ifp_seed/documents/publication/wcms_175474.pdf
Responsible workplace practices: https://www.ilo.org/wcmsp5/groups/public/@ed_emp/@emp_ent/@ifp_seed/documents/publication/wcms_175472.pdf

ILO's 'Improve Your Business' materials:
Generate your business idea:
https://www.ilo.org/empent/areas/start-and-improve-your-business/WCMS_436192/lang--en/index.htm
Start your business:
https://www.ilo.org/empent/areas/start-and-improve-your-business/WCMS_436201/lang--en/index.htm
Business planning:
https://www.ilo.org/empent/areas/start-and-improve-your-business/WCMS_584176/lang--en/index.htm
Costing:
https://www.ilo.org/empent/areas/start-and-improve-your-business/WCMS_436203/lang--en/index.htm
Marketing:
https://www.ilo.org/empent/areas/start-and-improve-your-business/WCMS_436204/lang--en/index.htm
Buying and stock control:
https://www.ilo.org/empent/areas/start-and-improve-your-business/WCMS_436202/lang--en/index.htm
Record keeping:
https://www.ilo.org/empent/areas/start-and-improve-your-business/WCMS_436207/lang--en/index.htm
Planning:
https://www.ilo.org/empent/areas/start-and-improve-your-business/WCMS_436206/lang--en/index.htm
People and productivity:
https://www.ilo.org/empent/areas/start-and-improve-your-business/WCMS_436205/lang--en/index.htm

PSD and gender issues:
Empowering women entrepreneurs in developing countries: https://www.brookings.edu/wp-content/uploads/2019/02/Empowering-women-entreprenuers-in-developing-countries-190215.pdf
Enhancing the productivity of women-owned enterprises: https://www.researchgate.net/publication/308609965_Enhancing_the_productivity_of_women-owned_enterprises_the_evidence_on_what_works_and_a_research_agenda/link/57e8871408ae9227da9f09a0/download
How to grow women-owned businesses: https://idl-bnc-idrc.dspacedirect.org/bitstream/handle/10625/56366/IDL-56366.pdf
Supporting Growth-Oriented Women Entrepreneurs: http://documents.worldbank.org/curated/en/301891468327585460/pdf/92210-REPLACEMENT-Supporting-Growth-Oriented-Women-Entrepreneurs-A-Review-of-the-Evidence-and-Key-Challenge.pdf
Women, Business and the Law 2020: https://openknowledge.worldbank.org/bitstream/handle/10986/32639/9781464815324.pdf

Website resources and downloadable guides:
The essential guide to selling on eBay: https://www.shopify.com/guides/sell-on-ebay
How to sell your products on Amazon: https://www.shopify.com/guides/sell-on-amazon
Advertising your products on Facebook: https://www.shopify.com/blog/facebook-ads
Guide to Dropshipping: https://www.shopify.com/guides/dropshipping
Beginner's guide to e-commerce shipping and fulfilment: https://www.shopify.com/blog/shipping-and-fulfillment
How to build, launch and grow an online store: https://www.shopify.com/blog/ecommerce-business-blueprint
Search engine optimisation (SEO) guide: https://www.shopify.com/academy/courses/seo

Issues relating to trade
Information for Lao companies seeking to export to Europe:
www.cbi.eu
https://trade.ec.europa.eu/tradehelp/

Information for Lao companies seeking to export coffee and food products to the US:
International Coffee Organisation:
http://www.ico.org
Monthly international coffee market reports: http://www.ico.org/Market-Report-19-20-e.asp
Daily coffee prices: http://www.ico.org/coffee_prices.asp
Trade statistics for coffee: http://www.ico.org/trade_statistics.asp

ITC:
International Trade Centre: http://www.intracen.org
Global market price information in real time: https://mpi.intracen.org
Global trade map: https://www.trademap.org/Index.aspx
Market access map: https://macmap.org
Market analysis tools portal: https://marketanalysis.intracen.org/en
Rules of origin facilitator: https://findrulesoforigin.org

Lao PDR trade portal:
https://www.laotradeportal.gov.la

Lao PDR trade in services portal:
http://www.laoservicesportal.gov.la/index.php

Laos and the World Trade Organisation (WTO):

https://www.wto.org/english/thewto_e/countries_e/lao_e.htm
https://www.wto.org/english/res_e/statis_e/daily_update_e/trade_profiles/LA_e.pdf
https://www.wto.org/english/tratop_e/devel_e/a4t_e/profiles_e/LAO_e.pdf

Laos and ASEAN:
https://asean.org/asean-economic-community/
https://asean.org/asean-economic-community/asean-free-trade-area-afta-council/
https://asean.org/asean-economic-community/asean-investment-area-aia-council/
https://asean.org/asean-economic-community/free-trade-agreements-with-dialogue-partners/
https://tariff-finder.asean.org/index.php?page=atiga

Purchasing managers' indices (monthly) for a range of export markets:
https://www.markiteconomics.com/Public/Release/PressReleases

Some providers of trade finance in Laos:
http://www.acledabank.com.la/la/eng/ps_tradefinance
https://www.bcel.com.la/bcel/product.html?prid=tf&lang=en
https://www.bfl-bred.com/corporate/trade-finance
https://www.krungsri.com/bank/en/international-branches/laos/finance.html
https://www.bangkokbank.com/en/International-Banking/Asean/Laos-Business-Banking

Tourism in the Mekong:
https://www.mekongtourism.org

Trade finance explained:
https://www.thebalancesmb.com/trade-finance-explained-5-facts-you-need-to-know-3953592

UNCTAD's BioTrade Initiative:
https://unctad.org/en/Pages/DITC/Trade-and-Environment/BioTrade/BT-Initiative-Linking-programme.aspx
EU's Non-tariff measures (NTMs) applicable to biodiversity and BioTrade products: Personal care, food and phytopharma sectors: https://unctad.org/en/PublicationsLibrary/ditcted2018d8_en.pdf
Japan's Non-tariff measures (NTMs) applicable to biodiversity and BioTrade products: Personal care, food and phytopharma sectors: https://unctad.org/en/PublicationsLibrary/ditcted2018d7_en.pdf
USA's Non-tariff measures (NTMs) applicable to biodiversity and BioTrade products: Personal care, food and phytopharma sectors: https://unctad.org/en/PublicationsLibrary/ditcted2018d10_en.pdf

WTO publications:
Lao PDR Trade Policy Review (Nov. 2019): https://www.wto.org/english/tratop_e/tpr_e/tp494_e.htm
Trade Profiles 2019: https://www.wto.org/english/res_e/publications_e/trade_profiles19_e.htm
World Trade Statistical Review 2019: https://www.wto.org/english/res_e/statis_e/wts2019_e/wts19_toc_e.htm
Aid for Trade at a Glance 2019: https://www.wto.org/english/res_e/publications_e/aid4trade19_e.htm
World Tariff Profiles 2019: https://www.wto.org/english/res_e/publications_e/world_tariff_profiles19_e.htm
Trade and Food Standards: https://www.wto.org/english/res_e/publications_e/tradefoodfao17_e.htm

Other relevant issues in the Lao PDR
Publications:
Entrepreneur Eco-system in Laos (2019) in Lao language: https://english.dggf.nl/publications/publications/2019/4/30/ctg-regional-report-mekong-in-laotian
Entrepreneur Eco-system in Laos (2019) in English language: https://english.dggf.nl/publications/publications/2019/4/30/ctg-laos
Export potential in Lao PDR for processed wood and specialty agriculture: https://umbraco.exportpotential.intracen.org/media/1148/lao-report_final.pdf
Laos Enterprise Survey (2016): http://documents.worldbank.org/curated/en/214641482731818886/pdf/111256-WP-PUBLIC-Lao-PDR-2016.pdf
Lao Labour Force Survey 2017: www.lsb.gov.la/wp-content/uploads/2018/10/Labor-force_report-22-june_ENG.pdf
Laos in the 'Doing Business' global survey (summary): http://www.doingbusiness.org/en/data/exploreeconomies/lao-pdr
Laos in the 'Doing Business' global survey (full report): http://www.doingbusiness.org/content/dam/doingBusiness/country/l/lao-pdr/LAO.pdf
Laos Logistics Capacity Assessment: https://dlca.logcluster.org/display/public/DLCA/Lao+People%27s+Democratic+Republic
Laos Logistics Performance Index (World Bank): https://lpi.worldbank.org/international/scorecard/radar/254/C/LAO/2018#chartarea
Laos Statistical Yearbook 2018: http://www.lsb.gov.la/wp-content/uploads/2019/10/Statistical-Yearbook-2018.pdf
Laos Trade and Private Sector Development Roadmap: https://www.enhancedif.org/en/country-profile/lao-pdr
OECD Investment Policy Review: https://www.oecd-ilibrary.org/docserver/9789264276055-en.pdf
Socio-economic atlas of Laos: https://laos.opendevelopmentmekong.net/announcements/socio-economic-atlas-of-the-lao-pdr-2015-launched
Standards measurement in Laos: https://trade4devnews.enhancedif.org/en/impact-story/better-business-making-standard-measurements-work-lao-pdr
Statistical Report on Tourism in Laos (2018): https://www.tourismlaos.org/files/files/Statistical%20Report%20on%20Tourism%20in%20Laos/2018%20Statistical%20Report%20on%20Tourism.pdf
Trade in Laos: https://trade4devnews.enhancedif.org/en/qa/phouvieng-phongsa-examining-lao-pdrs-trade-journey
Various business laws (Ministry of Planning and Investment): http://www.investlaos.gov.la/index.php/start-up/laws-and-regulations

Websites:
Access to finance (for SMEs): http://smelaos.com/access-to-finance
Arise Plus Laos: http://www.t4dlaos.org/eu-ict-project/
ITC in Laos: http://www.intracen.org/country/lao-pdr
Lao Business Forum: http://lncci.la/about-lbf
Lao Coffee Association: https://laocoffeeproductprice.la
Lao Competitiveness and Trade project: http://www.t4dlaos.org/lct-project/
Lao e-commerce platform: http://www.plaosme.com
Lao Statistics Bureau: http://www.lsb.gov.la
Lao National Chamber of Commerce and Industry: http://lncci.la
Made in Laos: http://lncci.la/made-in-laos/
Ministry of Industry and Commerce: http://www.moic.gov.la
Nexus for Development: https://nexusfordevelopment.org
SME Access to Finance project (SMEA2F): http://www.t4dlaos.org/small-and-medium-enterprise-access-to-finance-smea2f-project/
SME Service Centre: http://smelaos.com
Trade for Development (T4D): http://www.t4dlaos.org
T4SD (Trade for Sustainable Development) Hub Lao: https://sustainabilitymap.org/laopdr
Women's Entrepreneurial Centre: http://www.facebook.com/laoswec/
World Bank in Laos: http://www.worldbank.org/en/country/lao

Other useful documents
Agricultural sector development and challenges in Southeast Asia:
https://www.asiafoodchallenge.com/documents/afc-report-122019.pdf

Alternative e-commerce platforms:
https://www.bigcartel.com
https://www.amazon.com/Handmade
https://www.shopify.com
https://www.squarespace.com
https://www.wix.com

Banking services for Lao women entrepreneurs:

http://www.bfl-bred.com/banking-on-women

Consumer goods trade fairs:
https://www.conzoom.solutions/en/world-map-trade-fairs

Ebay seller hub:
https://www.ebay.com/sh/landing/1

ERP:
https://news.sap.com/2019/09/what-is-erp-and-why-it-matters

Ethical Trading Initiative:
https://www.ethicaltrade.org

Floriculture Sustainability Initiative:
https://fsi2020.com

Facebook shops
(helping sell businesses sell on-line):
https://about.fb.com/news/2020/05/introducing-facebook-shops/

Google adverts:
For hotels: https://support.google.com/hotelprices/answer/9238461

How to sell your products on Alibaba.com:

https://seller.alibaba.com/training.htm
https://seller.alibaba.com/ggs/en-US/newProductLanding.html

Inclusive Business Toolkit:
https://www.inclusivebusiness.net/IB-training/toolkit/inclusive-business-toolkit

International Coffee Organization:
http://www.ico.org

Leading international exhibitions and trade fairs:
Coffee and tea (Singapore): https://www.tradefairdates.com/ICT-Expo-M11500/Singapore.html
Consumer goods: ambiente.messefrankfurt.com/frankfurt/en.html
Food and drink (Bangkok): https://thaifex-anuga.com/en/
Furniture (Singapore): https://www.tradefairdates.com/International-Furniture-Fair-IFFS-M12913/Singapore.html
Garments and textiles (Shanghai): https://intertextile-shanghai-apparel-fabrics-spring.hk.messefrankfurt.com/shanghai/en.html#info
Home and contract textiles: heimtextil.messefrankfurt.com/frankfurt/en.html
Home interiors and decorations: www.maison-objet.com/en/paris
Organic food (fairs held in Nuremberg, Shanghai, Delhi and Tokyo): https://www.biofach.de/en
Tea: https://www.worldteaexpo.com/en/home.html

On-line courses relating to business, finance and management:

www.edx.org/course/subject/business-management
http://www.edx.org/professional-certificate/berkeleyx-science-of-happiness-at-work
https://www.getsmarter.com/courses/categories/entrepreneurship-management-courses
https://www.getsmarter.com/courses/categories/business-management-courses
https://www.getsmarter.com/courses/categories/finance
https://www.getsmarter.com/courses/categories/hospitality-and-events-management
https://www.getsmarter.com/courses/categories/talent-management-hr
https://www.fe.training/store/category/online-courses/

Regional Investment Support for Entrepreneurs (RISE):
https://nexusfordevelopment.org/content/uploads/2019/06/NexusforDevelopment_CaseStudy_SwissContact.pdf

Risk management in tourism:
https://research.earthcheck.org/media/7635/tourism-risk-management.pdf

Sustainable Spices Initiative:
https://www.idhsustainabletrade.com/initiative/sustainable-spices-initiative

SME Trade Academy:
https://learning.intracen.org

Social Finance Academy:

https://social-finance-academy.org

World Coffee Research:
https://worldcoffeeresearch.org